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Recent Projects

DST

About DST

DST is a leading provider of specialised technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. They assist clients in transforming complexity into strategic advantage by providing tools and services to help them stay ahead of and capitalise on ever-changing customer, business, and regulatory requirements in the world's most demanding industries.

DST Requirement

In August 2001 we had a meeting with IFDS as it was then to tender for the contract.

To provide a high quality cleaning and support service across their various corporate Offices and Data centres around the South East of England, ensuring consistency, a responsive service and one point of contact to ease in communication and administration. In addition, as part of their “due diligence” for their financial clients we had provided staff that are DBS and credit checked. This is then audited yearly by DST.

WINNS’ Solution

To provide a dedicated Contracts Manager with locally based supervision and cleaning operatives that are DBS and credit checked. In addition, to manage the periodic services such as floor care and window/high cleaning and various support services such as washroom rentals, consumables such as toilet rolls, soaps, and grounds maintenance through direct labour and our service partners all checked through our own due diligence process.

The contract grew and evolved over a 15 year period from an annual value of 280k to 750k in 2016. This included Day Janitors that are trained to carry out weekend moves, managing copier pods, setting up meeting rooms and arranging events work.

The Contracts Manager, though based at the head office in Basildon, would visit all the other 5 buildings at least weekly and interface with the nominated site contact. They would carry out monthly audits and have a monthly review conference call with all the sites. Alan Davies, Director, has a hands on approach and would attend 3 monthly senior review meetings with Winns' Operations Manager to discuss performance, commercial, financial and any other matters.

Over the years we have developed an excellent working relationship with the DST team. 

 

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