<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=572834&amp;fmt=gif">

HOW DO WE ENSURE WE ARE DOING THE BEST FOR OUR CLIENTS?

April 14, 2022 by Karen Stillwell, Chairman
0 Comments

WINNS is confident that we have the knowledge and expertise to meet all client needs and demands.  However, we are always eager to extend our knowledge and expertise base to keep us up to date and current.

 

LISTED BELOW ARE OUR CURRENT ACCREDITATIONS & THE SECTORS OF RELEVANCY

 

NAME

SECTOR

ACHIEVED

RENEWED

BS EN ISO 9001:2015

Quality Management

Certificate issued

05/10/2022

BS EN ISO 14001:2015

Environmental Management

Certificate Issued

05/10/2022

CHAS Elite 

Health and Safety

Certificate Issued

14/01/2023

Common Assessment Standard

Construction Quality Management

Certificate Issued

14/01/2023

Construction Line Gold

Building Industry Quality Management

Gold Certificate Issued

17/12/2022

Acclaim and SSIP

Building Industry Safety

Certificate Issued

14/01/2023

Construction Line Social Value

Building Industry Welfare

Certificate Issued

12/12/2022

Achilles

Railway Industry Compliance

UVDB B2 Category Silver

26/01/2023

RISQS

Railway Industry Supplier Qualification Scheme

Certificate Issued

16/04/2023

CIRAS

Confidential Reporting for Safety

Certificate Issued

31/03/2023

ACS

Security Industry Approved Contractor Scheme

Certificate Issued

31/10/2022

Supply Chain Sustainability School 

Building Industry

Silver Certificate Issued

23/07/2023

 

In addition, WINNS Directors are committed to CPD and undertake qualifications and education which is cascaded throughout the Company and ensures that our client and employee welfare is at an optimum.

 

BELOW ARE THE CURRENT QUALIFICATIONS HELD BY BOARD MEMBERS THAT SUPPORT OUR CLIENTS & STAFF 

NVQ Assessor Security
NVQ Internal Verifier Security
SITO Security Surveying
BSi Lead Auditor ISO 9000:2008
Level 2 Security Guarding
Level 2 CCTV Operations (Public Space Surveillance)
Fire Safety Training
NEBOSH Certificate in Occupational Health Safety
BSi EMS Advanced Environmental Auditor
Security Screening BS:7858:2006/2012
Level 3 Award in Preparing to Teach in the lifelong Sector (7303 PTLLS)
Promoting Equality and Diversity in the Workplace
Level 3 Close Protection Officer
Sustainability and Corporate Social Responsibility 
International Port Facility Security Officer 
CSCS Operative Card 2012 
Conflict Management Level 3 Instructor 2013
Physical Intervention Skills Level 3 Instructor 2013
Advanced Diploma in Equality & Diversity
HNC Engineering
BA Hons – English & Psychology
FPC Levels 1, 2 & 3
Certificate in Promoting Equality and Diversity in the Workplace

 

QUALIFICATIONS ACHIEVED IN THE LAST 12 MONTHS

IOSH Managing Safety
FIR Ambassador 
ACT- Counter-Terrorism
Asbestos Awareness Management
Fatigue Risk Management Management 
Modern Slavery Awareness
Member of the BICs Institute
Member of Association of Security Consultants 

 

CONTINUOUS IMPROVEMENT

As evidence of our commitment to continuous improvement, listed below is our current CPD undertaken in the last 12 months:


ACS Counter Terrorism Training
ACS Counter Terrorism Awareness
Asbestos Awareness
Becoming an FIR Ambassador 
Collaborative Working
Fatigue Management
Carpet Care Training
Colour Coding and Infection Control
COSHH Training
Floor Care Training
Health and Safety Training 
Housekeeping for Cleaners
Introduction to Cleaning
Introduction to Equipment
Manual Handling Training
Sharps Handling
Washroom Cleaning Control
Kitchen Hygiene Control
Leadership CPD
Manual Handling CPD
Modern Slavey CPD
CIRAS Meeting the Environment and Sustainability Challenges CPD
 CSCS Card
OSH Updates CPD
Promoting Equality and Diversity in the Workplace CPD
Embedding the People Matter Charter in your Workforce
FIR: Leading people inclusively
Business Case for FIR certificate
How to Develop a Wellbeing Strategy
Net Zero and Carbon Offsetting
Climate Change: How it impacts on everything
Driver Wellbeing certificate
Let’s Talk About Race
Flexible working
Modern Slavery
Collaborative Working 

 

LONG TERM STUDIES

Karen Stillwell is currently studying for her MBA with the Open University to ensure that all our systems and processes that underpin our service delivery are current and reflect our core values: FAIR, INCLUSIVE, RESPECT, INNOVATIVE, TRANSPARENT.

As a result of Karen’s training to date for her MBA, the following activities have been introduced:

 

BLUEPRINTING

Blueprinting of services in order for us to appreciate the depth of background activities and systems that are needed to support the client behind the scenes and the identification of potential fail points both within and outside of our control.

 

APPRAISALS & TARGETS

A change to Staff appraisals to 360 appraisals.

Weekly activities that require the staff to reflect on current practice and to engage in creating the Company’s 3 year Business Plan, The Company’s GOSPA and Action Plan.

Focus on quarterly target setting where all departments contribute to achieving the target.

Change in tone of the company staff email.

 

THE END STATE 

Appreciation that client's end state is more than just Clean, Secure, Maintain. Clients also need to feel that they have made the right decision, that they can have confidence in their choice and the security of knowing they can leave the cares and worries to WINNS as they get on with their own roles within their companies.

Increased awareness of purchasing decisions, post-purchase behaviour, etc. allows us to operate at an optimum for the client.

Involving all staff in providing regular feedback on what the Company should, stop, start, keep doing.

Adapting the current Company structure to ensure that people are best placed not only for the Company’s needs but also for their job satisfaction and mental well-being.

An awareness of how our unconscious actions and words may adversely affect or discriminate against colleagues without malicious intent and how to be aware of this and address this across the Company.

Update of customer feedback questions to include the NPS (Net Promotor Score).

  • There are no suggestions because the search field is empty.

Recent Posts

FREE CONSULTATION

Contact us for a free no obligation quote.
We operate in an industry built on trust. This can only be achieved through communication and experienced support – from the first contact, past your ten-year anniversary.