HOW DO WE ENSURE WE ARE DOING THE BEST FOR OUR CLIENTS?
WINNS is confident that we have the knowledge and expertise to meet all current and potential client's needs and demands. However, we are always eager to extend our knowledge base and areas of expertise to ensure we keep up to date and current.
To reassure you of our commitment, we have set out the following:
- Current Accreditations & Sectors of Relevancy
- Current Qualifications of Qualifications held by Members of the Board
- Long Term CPD & its Effect on the Business
CURRENT ACCREDITATIONS AND THE SECTORS OF RELEVANCY
In addition, WINNS Directors are committed to CPD and undertake qualifications and education which is cascaded throughout the Company and ensures that our client and employee welfare is at an optimum.
CURRENT QUALIFICATIONS HELD BY BOARD MEMBERS
- NVQ Assessor Security
- NVQ Internal Verifier Security
- SITO Security Surveying
- BSi Lead Auditor ISO 9000:2008
- Level 2 Security Guarding
- Level 2 CCTV Operations (Public Space Surveillance)
- Fire Safety Training
- NEBOSH Certificate in Occupational Health Safety
- BSi EMS Advanced Environmental Auditor
- Security Screening BS:7858:2006/2012
- Level 3 Award in Preparing to Teach in the lifelong Sector (7303 PTLLS)
- Promoting Equality and Diversity in the Workplace
- Level 3 Close Protection Officer
- Sustainability and Corporate Social Responsibility
- International Port Facility Security Officer
- CSCS Operative Card 2012
- Conflict Management Level 3 Instructor 2013
- Physical Intervention Skills Level 3 Instructor 2013
- Advanced Diploma in Equality & Diversity
- HNC Engineering
- BA Hons – English & Psychology
- FPC Levels 1, 2 & 3
- Certificate in Promoting Equality and Diversity in the Workplace
QUALIFICATIONS ACHIEVED IN THE LAST 12 MONTHS
- IOSH Managing Safety
- FIR Ambassador
- ACT- Counter Terrorism
- Asbestos Awareness Management
- Fatigue Risk Management Management
- Moden Slavery Awarness
- Member of the BICs Institute
- Member of Association of Security Consultants
CONTINUOUS IMPROVEMENT
As evidence in our commitment to continuous improvement, listed below is our current CPD undertaken in the last 12 months:
- ACS Counter Terrorism Training
- ACS Counter Terrorism Awareness
- Asbestos Awareness
- Becoming an FIR Ambassador
- Collaborative Working
- Fatigue Management
- Carpet Care Training
- Colour Coding and Infection Control
- COSHH Training
- Floor Care Training
- Health and Safety Training
- Housekeeping for Cleaners
- Introduction to Cleaning
- Introduction to Equipment
- Manual Handling Training
- Sharps Handling
- Washroom Cleaning Control
- Kitchen Hygiene Control
- Leadership CPD
- Manual Handling CPD
- Modern Slavey CPD
- CIRAS Meeting the Environment and Sustainability Challenges CPD
- CSCS Card
- IOSH Updates CPD
- Promoting Equality and Diversity in the Workplace CPD
- Embedding the People Matter Charter in your Workforce
- FIR: Leading people inclusively
- Business Case for FIR certificate
- How to Develop a Wellbeing Strategy
- Net Zero and Carbon Offsetting
- Climate Change: How it impacts on everything
- Driver Wellbeing certificate
- Let’s Talk About Race
- Flexible working
- Modern Slavery
- Collaborative Working
LONG TERM CPD
Karen Stillwell is currently studying her MBA with the Open University to ensure that all our systems and processes that underpin our service delivery are current and reflect our core values: FAIR, INCLUSIVE, RESPECT, INNOVATIVE, TRANSPARENT.
As a result of Karen's training to date for her MBA, the following activities have been introduced:
- Blueprinting of services in order for us to appreciate the depth of background activities and systems that are needed to support the client behind the scenes and the identification of potential fail points both within and outside our our control.
- A change to Staff appraisals to 360 appraisals.
- Weekly activities that require the staff to reflect on current practice and to engage in creating the Company’s 3 year Business Plan, The Company’s GOSPA and Action Plan.
- Focus on quarterly target setting where all departments contribute to achieve the target.
- Change in tone of the company staff email.
- Appreciation that client end state is more than just clean, secure, maintain. Clients also need to feel that they have made the right decision, that they can have confidence in their choice and security of knowing they can leave the cares and worries to WINNS as they get on with their own roles within their companies.
- Increased awareness of purchasing decisions, post purchase behaviour, etc. that allows us to operate at an optimum for the client.
- Involving all staff in providing regular feedback on what the Company should, stop, start, keep doing.
- Adapting the current Company structure to ensure that people are best placed not only for the Company’s needs but also for their job satisfaction and mental well-being.
- An awareness of how our unconscious actions and words may adversley affect or discriminate against colleagues without malicious intent and how to be aware of this and address this across the Company.
- Update of customer feedback questions to include the NPS (Net Promotor Score).
If you would like more information on how WINNS can provide you with a bespoke security and/or cleaning service, please contact Ryan Stillwell on 01702 713100 or email ryan.stillwell@winnsservices.co.uk for more information and a free no obligation consultation.