During these challenging times, we are all re-assessing our expenditure to ensure that our money is not being wasted. It is therefore understandable if some companies consider taking their cleaning in-house and directly employing their own cleaners. However, a word to the wise, behind the hours that your cleaner is on site is a wealth of additional administrative, knowledge, skills and legislative expertise in administering those cleaning hours ensuring the quality of service provision.
For example, here are just three of the technological processes that WINNS uses to assist it in creating value for its clients:
A REAL TIME ATTENDANCE TOOL
BENEFITS CUSTOMER - DIRECTLY
- Provides proof of presence. Attendance.
- Client charged for actual hours worked.
- Instant changes to shift.
- Staff schedules avaliable for them to plan other activities.
- Provides evidence that they are getting the service they have paid for.
BENEFITS CUSTOMER - INDIRECTLY
- Employee notified immediately of shift changes.
- Notified non-attendance allowing for immediate remediation activity by client.
- Staff can check hours worked before pay processed.
- Facilitates manning and planning especially on larger or complex sites.
BENEFITS CLEANING PROVIDER - DIRECTLY
- Reduces human error in shift allocation and payroll.
- Ensures staff are where they should be at correct times.
- Reduces monthly wage queries.
- Ability to update system historically and upload future schedules - operations areas need to be filtered.
- Ensures only correctly trained staff can operate on specific sites.
BENEFITS CLEANING PROVIDER - INDIRECTLY
- HR issues flagged - frequency of late attendance, etc.
- Stores employee information and allows access by key staff.
- Provides information on who is trained on which site to assist absence cover & additional shift cover.
ELECTRONIC STANDARDS AUDITING PACKAGE
BENEFITS CUSTOMER - DIRECTLY
- Instant feedback on site audits sent direct to clients.
- Photographic evidence of completed works.
BENEFITS CUSTOMER - INDIRECTLY
- Peace of mind that standards are being monitored.
- Measures staff performance
BENEFITS CLEANING PROVIDER - DIRECTLY
- Confirmation of site, welfare, customer visits are being conducted.
- Confirms quality standards are being adhered to.
- Provides a record of innovative implementation.
BENEFITS CLEANING PROVIDER - INDIRECTLY
- Allows Senior Managers to immediately instigate an action plan to address service failures and notify client.
WINNS OWN DEVELOPED H&S QR APP
BENEFITS CUSTOMER - DIRECTLY
- Paperless H&S App working towards net zero.
- Ensures the H&S of people on their site.
BENEFITS CUSTOMER - INDIRECTLY
- Peace of mind that all H&S legislation is being adhered to ensuring the safety of people on their premises.
BENEFITS CLEANING PROVIDER - DIRECTLY
- Employees can access up-to-date H&S & site related information.
- Information can quickly and cost effectively update H&S information across all sites.
BENEFITS CLEANING PROVIDER - INDIRECTLY
- Saving in paper and updates recorded centrally.
- Provides an innovative item for tenders.
- H&S Management tool.
COST SAVING CONSIDERATIONS
We would recommend that if you are considering going in-house to save money on your commercial cleaning, first contact your current service provider and discuss cost saving initiatives with them. There are many available to you that won't compromise the service quality, coverage or your legal liability. For example:
- Re-issue current work instructions. Do you need every office cleaned every day?
- Evaluate the range of cleaning products used in the delivery.
- Consider economies of scale. WINNS is always keen to train its staff to provide additional services during their shifts to suit their client's needs, i.e. Meeting Room setups, coffee machine cleaning, waste removal, etc.
SPEAK BEFORE YOU LEAP
Before you make any changes, please contact Ryan Stillwell at WINNS on 01702 713100 or email him at ryan.stillwell@winnsservices.co.uk for an obligation free discussion on the possible ways that you can get the most from your cleaning service provider.